Restaurant General Manager

Restaurant General Manager

The Restaurant General Manager is the No.1 leader. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.

Core Responsibilities Include: 

  • Effectively manage the restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
  • Control day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team
  • Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Ensure maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
  • Responsible for managing restaurant team through hiring team members, conducting performance appraisals, identify training needs, take disciplinary action, build pipeline readiness, motivate and train team members, reduce employee turnover of the store
  • Ensure food quality and 100% customer satisfaction
  • Ensure complete and timely execution of corporate & local marketing programs
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team

An ideal candidate should possess:

  • Passion for hospitality
  • Strong focus on driving operational excellence
  • Focus on building capable, performance driven teams  
  • Display business acumen – understand trade area and customer patterns, competitor activity, able to understand and analyze financial statements
  • Dedication to providing exceptional customer service
  • Experience in new store setup
  • Education & Experience
    1. Preferable – 3 year Degree in Hospitality/Hotel Management with 3+ years experience
    2. OR 1 year Diploma in Hospitality with 3+ years’ work experience OR Graduate (any stream) with 5+ years’ of work experience